Privacy Policy
Last updated: 3 October 2026
Flow Handyman ("we", "us", "our") provides handyman and property maintenance services in West Lothian, Scotland. This policy explains what personal data we collect when you contact us, how we use it, and the choices you have.
Who we are
Florin Gavriloaia, trading as Flow Handyman
30 Baird Road, Armadale, West Lothian, EH48 3NT
Phone: 07307 116110
This address is used for correspondence and legal purposes only — it is not a customer-facing premises. Florin Gavriloaia is the data controller for the personal data described here.
What data we collect
This website has no contact form and no user accounts. We only collect personal data when you get in touch with us by phone, text message or WhatsApp, which may include:
- Your name
- Your phone number
- The address of the property where the work is needed
- Details and photos of the job that you choose to send us
How we use your data
We use the information you provide to:
- Prepare and give you a quote for the work you've asked about
- Arrange and carry out the job at your property
- Contact you about your booking (e.g. arrival time, follow-up questions)
- Keep basic records for accounting and legal purposes
Our lawful basis for this processing is the performance of a contract (or steps taken at your request prior to entering one) and, for accounting records, compliance with our legal obligations.
Cookies and website data
This website does not use cookies, analytics or advertising trackers, and does not store anything in your browser. Like most websites, our hosting provider keeps standard technical server logs (such as IP address, browser type and the pages requested) for a short period for security and troubleshooting.
If you choose to message us on WhatsApp, your messages are also handled by WhatsApp (Meta) under WhatsApp's Privacy Policy. If you'd rather not use WhatsApp, you can call or text us instead.
Who we share your data with
We do not sell or share your personal data with third parties for marketing purposes. Your data may be disclosed where required by law (for example, to HMRC for tax purposes, or to law enforcement if legally compelled).
How long we keep your data
We keep quote and job records for as long as needed to provide the service and meet our accounting and legal obligations, and no longer than 6 years after that, in line with UK record-keeping requirements for a small business.
Your rights
Under UK GDPR, you have the right to:
- Access: Ask what personal data we hold about you and request a copy.
- Rectification: Ask us to correct inaccurate or incomplete data.
- Erasure: Ask us to delete your data (please note this right may not apply to records we are legally required to keep for HMRC tax purposes).
- Restriction & Objection: Object to or ask us to restrict the processing of your data in certain circumstances.
- Complaint: You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
To exercise any of these rights, call us on 07307 116110 or write to the address above.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.