Terms & Conditions

Last updated: 3 October 2026

These terms apply whenever you request a quote or book work with Flow Handyman ("we", "us", "our"). By confirming a booking, you agree to these terms.

Who we are

Florin Gavriloaia, trading as Flow Handyman
30 Baird Road, Armadale, West Lothian, EH48 3NT
Phone: 07307 116110

This address is used for correspondence and legal purposes only — it is not a customer-facing premises. We carry out work at your property or chosen location.

Quotes and pricing

• Quotes given by phone, message or in person are estimates based on the information you give us about the job.
• The final price may change if, once we see the job, it needs different materials or more work than first described — we'll always agree any change with you before carrying out extra work.
• Quotes are valid for 14 days unless otherwise stated.

Bookings

• A booking is confirmed once we've agreed a date, time and location with you.
• You must make sure we can get into the property and reach the work area at the agreed time.
• If we can't get access or the job can't go ahead at the agreed time for reasons within your control, we may need to rebook, and a call-out charge may apply.

Cancellations

• You can cancel or reschedule free of charge if you give us at least 24 hours' notice.
• Cancellations with less than 24 hours' notice may incur a call-out charge to cover time and travel already committed, and the cost of any materials already bought for your job.
• We'll always try to reschedule around genuine emergencies — just get in touch as soon as you can.

Emergency call-outs

Emergency and out-of-hours call-outs are subject to availability and may be charged at a different rate. We'll tell you the rate before we set off.

Payment

Payment is due in full on completion of the work, unless we've agreed otherwise in advance. For larger jobs we may ask for a deposit or payment for materials up front. We'll confirm accepted payment methods with you at the time of booking.

Materials and workmanship

• Where we supply materials, we'll use materials suitable for the job unless you ask for something specific.
• Where you supply materials or flat pack items, we can't be responsible for faults or missing parts in what you've supplied.
• We'll carry out the work with reasonable care and skill. If something we did isn't right, tell us as soon as you can and we'll come back and put it right.
• Nothing in these terms affects your statutory rights as a consumer, including under the Consumer Rights Act 2015.

Scope of work

We carry out small electrical and plumbing jobs only. We do not carry out gas work or any work that by law requires a registration or certification we do not hold; if your job needs that, we'll tell you so you can use a suitably registered tradesperson.

Removals

Please pack and protect fragile or valuable items before we arrive and tell us about them in advance. We'll handle your belongings with care, but we can't accept responsibility for items that were not adequately packed or that we were not told about.

Liability

We are not liable for pre-existing damage or defects at your property, or for problems arising from information you gave us that turns out to be inaccurate. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded under UK law.

Your responsibilities

• Give us accurate details about the job and your contact information.
• Make sure the work area is safe and accessible, and that you have permission for the work to be done (for example, from your landlord).
• Tell us about any known hazards — such as hidden pipes, cables or asbestos — before we start.

Governing law

These terms are governed by the law of Scotland, and any disputes will be subject to the jurisdiction of the Scottish courts.

Contact

Questions about these terms? Call 07307 116110.